Privacy Policy
Learn how we protect and handle your data in our unified communication platform.
1. Introduction
Calliya, Inc. ("we," "us," "our," or "Calliya") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified communication platform and services (the "Services").
Our Services include call management, SMS messaging, team collaboration tools, multi-brand communication management, and related communication features accessible through our website, mobile applications, and integrations.
2. Information We Collect
2.1 Information You Provide Directly
Account Information:
- Name, email address, company name, and job title
- Phone numbers and business contact information
- Payment information (processed securely through third-party providers)
- Setup questionnaire responses and communication preferences
Communication Data:
- Call logs, recordings, and metadata (when call recording is enabled)
- SMS messages and delivery status
- Team chat messages and collaboration notes
- Customer interaction history and internal notes
Support and Feedback:
- Customer support inquiries and correspondence
- Feedback, surveys, and product improvement suggestions
- Training session recordings and materials
2.2 Information Collected Automatically
Usage Information:
- Platform usage patterns and feature utilization
- Login times, session duration, and user activity
- Click-through rates and user interface interactions
- Integration usage (e.g., Slack workspace interactions)
Technical Information:
- IP addresses, device information, and browser types
- Operating system and software versions
- Unique device identifiers and network information
- Location data (general geographic area based on IP)
2.3 Information from Third Parties
Integration Partners:
- Slack workspace information and user profiles
- Calendar and scheduling data
- CRM and business tool integrations
- Directory services and employee information
3. How We Use Your Information
3.1 Service Provision
- Communication Services: Facilitate calls, SMS, and team messaging
- Multi-Brand Management: Enable switching between business identities
- Call Routing: Direct communications to appropriate team members
- Integration Support: Connect with Slack and other business tools
- White-Glove Setup: Configure and customize your communication platform
3.2 Service Improvement
- Platform Enhancement: Analyze usage patterns to improve features
- Performance Optimization: Monitor and enhance system reliability
- Feature Development: Develop new communication tools and capabilities
- Training Improvement: Enhance onboarding and support processes
3.3 Business Operations
- Account Management: Manage subscriptions, billing, and renewals
- Customer Support: Provide technical assistance and troubleshooting
- Security Monitoring: Detect and prevent unauthorized access or fraud
- Compliance: Meet legal requirements and industry standards
5. Data Retention
5.1 Account Data
We retain account information for as long as your account is active or as needed to provide services.
5.2 Communication Data
- Call Logs: Retained for 12 months for service improvement and billing
- SMS Messages: Retained for 90 days unless longer retention is requested
- Chat Messages: Retained according to your team's data retention settings
- Recordings: Retained according to your organization's compliance requirements
5.3 Usage Analytics
Aggregated and anonymized usage data may be retained indefinitely for service improvement.
6. Data Security
6.1 Security Measures
- Encryption: Data encrypted in transit and at rest using industry-standard protocols
- Access Controls: Multi-factor authentication and role-based access permissions
- Infrastructure Security: SOC 2 compliant hosting and security monitoring
- Regular Audits: Security assessments and vulnerability testing
6.2 Employee Access
Access to personal data is limited to employees who need it to perform their job functions, and all employees are bound by confidentiality agreements.
7. Your Rights and Choices
7.1 Account Management
- Access: View and download your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a machine-readable format
7.2 Communication Preferences
- Marketing Opt-Out: Unsubscribe from promotional communications
- Notification Settings: Customize alerts and system notifications
- Recording Preferences: Control call recording settings where legally permitted
7.3 Data Subject Rights (GDPR/CCPA)
If you are located in the EU, UK, or California, you have additional rights including:
- Right to know what information we collect and how it's used
- Right to delete personal information (subject to legal exceptions)
- Right to non-discrimination for exercising privacy rights
- Right to opt-out of sale of personal information (we do not sell personal data)
8. International Data Transfers
8.1 Cross-Border Processing
Our services may involve transferring data internationally. We ensure appropriate safeguards through:
- Standard Contractual Clauses: EU-approved data transfer mechanisms
- Adequacy Decisions: Transfers to countries with adequate protection
- Binding Corporate Rules: Internal data protection frameworks
9. Children's Privacy
Our Services are designed for business use and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes through:
- Email notification to your registered email address
- Prominent notice on our website and platform
- In-app notifications for significant changes
11. Contact Information
11.1 Privacy Inquiries
For questions about this Privacy Policy or our privacy practices:
Email: admin@calliya.com
Phone: +1 708 329 0622